- Industry codes
- NACE Rev. 2
- 82.20
NACE Rev. 2 82.20: Activities of call centres
Becomes 82.20 in NACE Rev. 2.1. ISIC Rev. 4: 8220.
NACE Rev. 2 class 82.20 is "Activities of call centres". In NACE Rev. 2.1 the same activity is class 82.20, "Activities of call centres".
Where the activity goes in NACE Rev. 2.1
| NACE Rev. 2.1 | Label |
|---|---|
| 82.20 | Activities of call centres |
What the class includes (Rev. 2)
This class includes the activities of:
- inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients
The label in 24 languages
- bgДейност на телефонни центрове за услуги
- csČinnosti zprostředkovatelských středisek po telefonu
- daCall centres virksomhed
- deCall Centers
- elΔραστηριότητες τηλεφωνικών κέντρων
- enActivities of call centres
- esActividades de los centros de llamadas
- etKõnekeskuste tegevus
- fiPuhelinpalvelukeskusten toiminta
- frActivités de centres d'appels
- hrDjelatnosti pozivnih centara
- huTelefoninformáció
- itAttività dei call center
- ltUžsakomųjų informacinių paslaugų centrų veikla
- lvInformācijas zvanu centru darbība
- mtAttivitajiet ta' ċentri ta' sejħiet
- nlCallcenters
- plDziałalność centrów telefonicznych (call center)
- ptActividades dos centros de chamadas
- roActivităţi ale centrelor de intermediere telefonică (call center)
- skČinnosti stredísk poskytujúcich služby prostredníctvom telefónu – call centrá
- slDejavnost klicnih centrov
- svCallcenterverksamhet
Use it
Convert a list of codes from NACE Rev. 2 to Rev. 2.1 in your browser, or search all codes.
Official classification texts from EU Vocabularies (Publications Office of the European Union, CC BY 4.0), read on 2026-10-05. Correspondence tables link classes that cover the same activities; one old class can be split across several new ones, so check the notes before you convert a dataset. Information only.